Returns are accepted within 14 days of receipt of your order for store credit or exchange only. All returns must be approved by PETORAMA. Items must be returned in original and unused condition. Please make sure that items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Returns are not accepted after 14 days from receipt of order at your shipping address.

To complete your return, we require a receipt or proof of purchase.