Common Questions

Print Custom

You will have up to 4 hours to cancel your order or change your photo after purchase.

Anything after will have $5 art fee as our artist should have already start working on your order.

Statue Custom:

You will have up to 4 hours to cancel your order. Anything after will have $20 work fee as our artist should have already start working on your order.

You don’t have to change the photos after purchase if it’s the same pet as we only need the photos to see the details of your pet.

Non-Custom product:

Yes, you can cancel your order at any time. However, if we have already ship out the order, you will need to pay for the return shipping to get the products send back to our office address at 1492 E Francis St #B, Ontario, CA 91761

Print Custom/Statue Custom :

The order will take 3 – 4 weeks overall. We will provide tracking number once the order is out.

Non-Custom products:

We will ship out the order within 2 business days. The arrival time depends on the shipping service chosen by customers. Pls check your tracking for accurate date.

Custom products will be shipped out separately with the other Non-custom product purchased.

We will ship out other products first to you within 1-3 business days. 

No. Custom products will be FREE shipping for regular services. 

Print Custom/Statue Custom :

If you are not 100% satisfied with your product received, pls feel free to contact us at and we will get back to you at soonest!

However, pls advise that we do not accept any return request or change request due to artwork related issues since we always get confirmation on the artwork before production. 

Pls be advised that because of the nature of the product, which is order to make, we cannot do refund. However, we will try our best to make it right for you!

Non-Custom products:

You could return the products to us free of charge within 14 business days as long as the product is in non-defective condition. We will process the refund once the product is well received by the office. For remorse return, you will be responsible for return shipping. 

Custom Products

Print Custom:

Yes, we do. For multiple pets, just upload one photo including all pets (up to 3 max).

If you could not provide a photo that includes all pets, feel free to contact us and we will help you out!

Print Custom :

Normally it will take up to 2-3 days for our artist to work on the artwork, the artwork will be available around 2-3 business days after order is placed.

Statue Custom:

Our artist will work on the order once they received your photos. Once the work is done, we will send over actual pictures of the piece made for you for approval.

Each order we will allow 2 revisions.

Print Custom: 

Unfortunately, no. We only work on photos that are portrait of the pets (mainly focus on head and chest) .

Pls follow our photo requirements carefully to make sure you get the best design.

Statue Custom:

Unfortunately, no. All our statues are only available for color customization. Hence, we could not accommodate any pose requests. 


If you order multiple different items from Custom collection, we will try to ship them to you altogether.

But in some cases, we might ship them separately depend on each production case.

We offer free domestic shipping for all customize your own products currently. For International orders, we might charge extra for shipping fee.

Feel free to contact us if you are purchasing outside the United States and we will try our best to work with you on your order!

Same as all other products, customers are responsible for all corresponding fees related to the order.